Last updated: 26 September 2026
Procure Industrial (ABN 25 651 134 146) is a sourcing service. We do not hold the goods we supply
in a warehouse — we find them, confirm them with you, and have them sent. That
changes how returns work compared with an off-the-shelf retailer, so please read
this before ordering.
How supply works here
- You send us a request through the website with the items you need.
- We confirm availability, price and freight with you. Nothing is charged and
nothing ships until you have agreed to those. - If the exact item is discontinued, superseded or unavailable, we will offer
a confirmed equivalent and check it with you before proceeding. - Once you approve, we source and supply the goods.
No payment is taken on this website. Price and freight are
confirmed with you directly before anything is supplied.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded. You are entitled to a
replacement or refund for a major failure, and to compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have goods
repaired or replaced if they are not of acceptable quality and the failure does
not amount to a major failure.
If something arrives faulty or incorrect
Contact us within 7 days of delivery, with:
- your order or quote reference;
- the part number on the item you received; and
- a photograph of the item and its packaging or label.
If we supplied the wrong item, or the item is faulty, we will arrange
replacement or refund at our cost, including return freight. Please do not
install or modify an item you believe is incorrect — once fitted it usually
cannot be returned to the supplier.
If you ordered the wrong part
We will always try to help, but because items are sourced individually rather
than stocked, a change of mind return is not automatic.
- Contact us as soon as possible. If the item has not yet been despatched by
the supplier we can often cancel it at no cost. - If it has already shipped, a return depends on the supplier accepting it. A
restocking fee may apply, and it is set by the supplier, not by
us. We will tell you the amount before you commit. - Return freight for a change of mind is at your cost.
- Items must be unused, unfitted and in original packaging.
Items that generally cannot be returned
- Goods made, cut or assembled to order.
- Items that have been fitted, used, modified or marked.
- Consumables where the packaging or seal has been opened, where returning
them would breach safety or hygiene requirements. - Special-order items a supplier will not accept back.
This does not affect your rights where goods are faulty or not as described.
Equivalents and substitutions
Where an exact item is unavailable we may offer an equivalent. We will
not substitute anything without checking with you first. If an
equivalent we recommended does not do the job it was specified for, tell us and
we will make it right.
Freight and delivery
Freight is quoted separately once we know the weight and destination, and is
confirmed with you before despatch. Delivery timeframes depend on the supplier
and are estimates, not guarantees. If a lead time changes materially we will let
you know.
Please inspect goods on delivery. If a carton arrives damaged, note it with
the carrier and photograph it before opening where you can.
How to start a return
Contact us with your order or quote reference and the details above. Please
do not send anything back before speaking to us — unauthorised returns may be
refused by the supplier, and we may not be able to refund them.
Contact us
Procure Industrial
ABN 25 651 134 146
3/55 Newton Rd, Wetherill Park NSW 2164
Phone: +61 2 5300 3393
Email: quote@procureindustrial.com.au
Hours: 9am–5pm, Monday to Friday