How ordering works

We’re not a warehouse that ships whatever is on the shelf. We’re an industrial supply team that finds the right product for your job and backs it with our experience.

1

Order or ask

Request a quote like normal, or send us a photo, part number or description of the job.

2

We source it

Our team finds the exact item, or the best equivalent if it’s discontinued, unavailable or the brand has changed.

3

We confirm

Before anything ships, we confirm freight and any price difference with you.

4

We ship

Your order is finalised when it leaves us. Each order is sourced individually, so allow a little extra lead time.

Every order is sourced to suit you

Our catalogue covers welding, cutting, abrasives, fasteners, tools, PPE, lifting and spare parts from dozens of brands. We source each order individually, which means we can supply almost anything related to industrial equipment, even if it isn’t listed.

If a product is unavailable, we find an equivalent

Brands disappear, part numbers get superseded and stock runs out. When that happens, we don’t just cancel your order. We recommend a suitable equivalent that does the same job and check it with you before it ships.

Prices, freight and finalising your order

  • Prices online are based on current supplier pricing and are indicative. Suppliers change prices without notice, so if a price has changed, or if an equivalent costs more or less, we’ll tell you the difference before we ship.
  • Freight is calculated for your order after checkout, based on the actual items, weight and destination.
  • Your order is only finalised when it ships. Nothing is sent until you’re happy with the product, price and freight.

Lead times

Because we source each order individually, lead times are usually longer than an off-the-shelf store. We’ll give you an estimate when we confirm your order.

Can’t find it? Send us a photo

Take a photo of the part, nameplate or job, or just describe what you need to do. We’ll recommend and source the right product.

Send a photo or enquiry